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Technical Support |
Reliable Service |
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Responsive Support since 1993 Hours Our timely support by e-mail is responded to as promptly as we can. In most cases within an hour or two during general business hours. Our general office hours are 9:00am to 5:00pm EST, Monday through Friday but we monitor support email outside of those hours as well. Closed Weekends and Holidays, but we do try to have personnel monitor the support emails on weekends. Support by Email NOTE: In most cases where people do not get our support, it is because their SPAM FILTER or JUNK FILTER caught our response. If you don't receive a response within 1 business day, then please resend or call us. Click Button Below to Send us a Support Request: You will receive a response from a real person. Fancy that! If you already have opened a support issue and it is not easily cleared up via email, then you will be called by our next available support personnel and given their direct phone number for future contact. Wow, actual phone support from someone at an Internet company. Yes, it's cool. Support by Phone NOTE: Our "Order Line" of 770-565-6405 is open 24 hours a day, but they cannot answer any technical questions. You can leave a message for Tech Support there, though, and someone will call you back. Web Support Also check our Known Support Issues list if you are having a problem. You might find a resolution already posted there or in our Public Knowledge Base. Make a suggestion for improvement in our new UserVoice feedback Forum!
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"Your handling of this problem was excellent! Keep up the good work. The program is also excellent." - Lou Wingate "The response time of Torrid-Tech Support is really great. And, the program also appears to be a winner." - Jerry Schiowitz "Thanks for your help. This is one of the easiest to use programs I've ever used. The team is to be commended for an excellent product." - Larry Konty "It is a simple and easy to understand program." - Gray Morrison "First of all I much appreciate the quick and prompt customer service .. yours is the best I've encountered so far in terms of Internet vendors." - Mike Goss
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Product Demonstrations |
For Personal Financial Planning |
For Financial Advisors |
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