Our timely support by e-mail is responded to as promptly as we can. In most cases within an hour or two during general business hours.
Our general office hours are 9:00am to 5:00pm EST, Monday through Friday but we monitor support email outside of those hours as well. Closed Weekends and Holidays, but we do try to have personnel monitor the support emails on weekends.
Our Order Line is open 24/7/365.
Please visit our new online CustomerHub Account Management center for EXISTING CLIENTS WHO HAVE ALREADY PURCHASED OUR SOFTWARE. Here you login to update your address, email, phone, and credit cards. You can see past invoices, subscriptions and orders. You can access any bonus items if applicable. This is also how you access "WebCalcs for Advisors" if you have purchased that software.
Click this link to go to CustomerHub.
Submit a Support Request by Email
NOTE: In most cases where people do not get our support, it is because their SPAM FILTER or JUNK FILTER caught our response. If you don't receive a response within 1 business day, then please resend or call us.
Click Here to Send us a Support RequestYou will receive a response from a real person. Fancy that! If you already have opened a support issue and it is not easily cleared up via email, then you will be called by our next available support personnel and given their direct phone number for future contact. Wow, actual phone support from someone at an Internet company. Yes, it's cool.
Support by Phone
NOTE: Our "Tech Support and Order Line" of 888.333.5095 is open 24 hours a day. They can assist with all types of matters and escalate tech support issues that they cannot answer. On occasion if we are overloaded with calls, you may have to leave a message and we will have someone call you back.
