CURRENTLY KNOWN SUPPORT
ISSUES
If you are experiencing any
of the issues below, then make sure you download and install the latest and greatest
patch file using the built-in AppUpdate wizard.
2007
KNOWN ISSUES:
PRO: On File -> New Client, one user reported getting a Subscript error '9'
and then the program crashes. The New Client window never opens up. The issue
is due to a corrupted, empty, or non-existant defaults.dat file.
Solution: Open the program.
Set defaults in the text boxes all to "something". Then do File ->
Save as Default Data. Then close the file. Start the software again. Do File
-> New Client and the problem should be gone.
ALL: We have had reports of other software applications coming up with a message
saying "Insert the Update CD into your CD-ROM' to continue the update. This
has been reported with QuickBooks, Quicken, Microsoft Office and other applications.
This is caused by a "broken .MSI install process" from those applications.
When our software touches the registry, it is kicking off the message to try to
fix the broken MSI install process from those applications. This is sheer coincidence
with our app and has nothing to do with our Retirement Savings Planner.
Solution: It will go on
forever unless you perform the update that Windows is asking you to perform, or
unless you somehow remove that from the registry. We do not have any advice on
how to do that though.
ALL
VERSIONS: AppUpdate ISSUES
(getting
your updates)
All: The RSP software has a built-in Internet update engine that will check for
new versions and walk you through downloading them. IN MANY CASES THIS FEATURE
IS BEING "BLOCKED" BY A FIREWALL OR OTHER SOFTWARE ON YOUR COMPUTER.
Symptom: RSP Software "hangs" when you Exit the program and you
have to kill it using End Task in the Task Manager.
Programs that are known
to "block" the AppUpdate engine:
- Norton Internet Security
- firewall or the worm protection
- McAfee Internet Security
- CyberSitter
- Windows Personal Firewall
- worm protection
FIX: The solution varies
depending on which software is "blocking" the internet access.
- Add our software to the
"allow" list or "friends" list.
- Try turning off your firewall
or worm protection and see if RSP still "hangs". This will help you
narrow down which program is "blocking" our application.
- Consider calling your software
vendor to ask them how to "allow" a specific program to access the internet.
2005.8
WILL FIX THE FOLLOWING ISSUES:
All: If you are getting a Type Mismatch run-time error on the 2005 Version, then
you need to install the 2005.8 patch.
Pro: Added "Savings Solver" that calculates estimated savings needed until retirement
to eliminate the red shortfalls through a specified age.
Pro: Added a "Life Insurance Needs" tool that calculates the amount of life insurance
you might need.
All: Changed Retirement Income Graph code to show bars through age 100. It was
showing only through age 98.
Couples: If you install the Couples Edition, it will now ask you for the Spouse
name and birthdate when you first run the program (thanks Gary LaRoy).
Personal/Couples: Printing of Pro style report was printing names from the sample
data file instead of the registered user names (thanks Larry Bishop and others).
All: Program now uses the latest SP6 VB Runtime files from Microsoft.
All: On the Help menu, the Help Contents link is now fixed and links to the proper
page in the Help file.
Personal/Couples: cover page on print out now displays correct name of registered
user and no longer displays the name of the sample financial advisor from the
Pro version (thanks Larry Bishop).
All: On printing, we updated the text on the Retirement Income Graph page to match
the changes we made in the 2005 version.
All: Printing of year-by-year rows now ends at the specified Stop Age on the Print
screen.
Hyperlink to website on splash screen now points to the correct web address, even
if Pro version customization is present (thanks Dan Haines).
All: Fixed combo box pop-downs on all the grids where clicking down arrow did
not hold the selections for user to make a selection (thanks Igor Katenev).
All: On investment, infusion, and expense grids the Tab and Arrow keys no longer
include the row number column.
Personal: On investment grid, Tab was triggering a hidden column for the "owner".
This should now be fixed so that the Tab and Arrow keys will skip any hidden columns.
All: In a rare case, if you had tax-deferred expenses, the calculations were correct,
but you would see a red shortfall drawn on the Retirement Income Graph even though
there was no actual shortfall (thanks Zeno Windley)
All: On File menu "Print Savings Graph", or CTRL+G, the selected data values now
default to the age at the current mouse position over the graph (thanks Ric Ordway).
All: Fixed graph dollar labels on left from moving around after resizing the screen.
All: Widened the Investments grid so that the Tax Type combo dropdown fits better
and stops scrolling right to view.
Pro: Opening data files with spouse or no spouse was not properly showing/hiding
spouse user interface elements.
All: Added "Retirement Begins Here" line on the printed report
RARE Issue: Program crashes
if you do not have user privileges to read/write your root C: drive.
The program tries
to write an .ini file and crashes when the Windows OS rejects the request. Our
program is not detecting that situation, but we are working to correct it. This
is very rare and does not affect most users.
RARE Issue: Program crashes
if you do not have a C: drive.
We have one user
who has reported they have no C: drive on their computer. Their root drive is
the F: drive. Coincidentally their cousin or neighbor up the street built the
computer, so mainly it's a problem with them having a "custom-built"
computer with no C: drive. This causes a lot of problems in almost any software
application. NOTE: we have had only 1 user report this situation so it is very
rare.
If you are experiencing
any of the issues below, then make sure you download and install the latest and
greatest patch file:
Issue: When I run the program
I am getting an error 339 about some modules or objects not installed.
You have installed
just the PATCH file and not the full 2005 installation file. Thus, some components
are not installed on your computer. You must install the full version of the software.
Use the "install
demo" link to install the full version that you need.
Issue: When I print I am getting
an error 380 about "Invalid Property Value".
Somehow you have
deleted a needed file in the planner.exe directory called CUST.INI. You need this
file or this error will occur. If you do not have it, email us and we can send
it to you.
If you are experiencing
any of the issues below, then make sure you download and install the last patch
file in 2004:
401k20049patch.exe
Issue: When I run the program
I am getting a registration screen for VBGold even though I already registered
your software.
We had a problem
with the registration of a module we use in the development of the software from
a company called VBGold. The registration was messed up and when we distributed
the application, we had this issue crop up. We fixed the registration problem,
recompiled, and the latest versions will NOT show this screen. We apologize for
the inconvenience. Install the patch above and the problem will go away.
Issue: Clicking to Buy Now
or Request Activation Key brings up a blank web page or a Word document.
If it brings up
a WORD document then it means you have Word set on your computer as the default
application for opening .htm web page files. You need to change that setting so
that a browser will be used to open web pages.
If you do have any problems accessing the web urls for purchase or registration,
use the SCISSORS COPY WORKAROUND: Click the Scissors icon to copy the web address.
Then open your browser and paste the address into your browser address bar to
go to the web page for purchasing or requesting a key.
Issue: Resizing/Maximizing
the screen causes some of the data reader boxes to flow out of view.
This is a problem
with the resizing code not working on all display settings. We are working to
correct the problem. If you hit the window maximize button to go back to the regular
size you should at least be able to see all of the data readers. FIXED COMPLETELY
IN 2004.9.
Issue: Retirement Income Deficit
column is cut off on the printed report.
FIXED in 2004.7:
On some printers the printable area on the page was smaller than our program allowed.
Thus, the last column was cut off on some printers.
Issue: 2003/2004 Versions:
Investments list - Taxable/Tax Deferred Yes/No popup does not want to "save"
selection
FIXED in 2004.4
Issue: I tried downloading
both versions of the Retirement Planner from both your server sites. And all versions
would not install. I got an Error 001 with instructions to contact the supplier.
FIX: You must turn
OFF your anti-virus software before installing. The above problem is caused by
your anti-virus software. Once that is turned off, the installation can proceed
as it is supposed to without these errors.
Issue: 2004 Version: Type Mismatch
Error 13 and crash when program starts
FIXED in 2004.3
Issue: 2004 Version: Some Cash
infusions are recurring even though entered as a lumpsum. Cash infusions not showing
on income graph. Cash infusions excess not added back into Investments...
FIXED
Issue: 2004 Version: Cash infusions
(continued)... most of the issues were fixed but a bug where infusion recurs indefinitely
occurs if person is already retired AND is less than age 62 AND has a cash infusion
that starts in the first year of retirement.
FIXED
Issue: 2004 Version: Cash infusions
(continued)... if you turn OFF social security and then click on the retirement
age for some reason the first year of retirement does not show the correct income
from interest and it appears as a red shortfall year by mistake.
FIXED
Issue: Possibly All Versions:
User had an NT domain controller acting as a network print server with an attached
HP Laserjet 4050 printer. The application hangs or freezes when trying to Print
to this setup. Note that network printing in general works just fine to all types
or printers. This was the only case of this situation we have had reported.
FIXED using the following workaround:
- Created dummy printer on lpt2 using same driver
- then made dummy printer map to network printer
by running the following command:
netuse lpt2 \\servername\sharename
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